Shivali Fashion

RETURNS & EXCHANGE -

It is our endeavour to provide you with the best possible customer service and hence we permit returns and exchanges as long as the product/s are unused, unwashed, defective/damaged, and are returned in saleable condition with all its original packaging, tags and invoices.

You are required to inform us within 7 days of receiving the package by sending an email on oldstorytradinguae@gmail.com with your order number and the item(s) you wish to return, else the goods will be considered sold and no further requests will be entertained. We will process your request within 2 business days after reviewing. Return

Step 1 -

You are requested to inform us via within 7 days of receiving the order by sending an email on oldstorytradinguae@gmail.com, Any request received after the returnable window is not eligible for returns.

Step 2 -

Our customer service team will review the request and process it within 2 business days.

Step 3 -

We will organise the return pickup from you through our logistics partners. You are requested to keep the package ready with all original packing, tags and invoice copy. Please mention the below address on the sealed package:

oldstory Trading UAE,
Shop No. 19, 32, 33 Al Zarooni Building, Opp. J.Dot, Near Veg. World Restaurant, Meena Bazar,
Bur Dubai, P.O.Box No.:43439, Dubai (UAE),

Step 4 -

In the event of unavailability of reverse pick-up facility from your address, you are requested to please courier your order back to us to the address shared in Step 3. Please email us at oldstorytradinguae@gmail.com to inform us that you are sending the package back to us, with your order number and the courier tracking details.

Step 5 -